Orthopedic FAQs | Production, Certification, Samples & More

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Frequently Asked Questions

Q Are you a factory or a trading company?

We are a manufacturer with factories in different regions across China.

Q What payment methods do you accept?

We accept bank transfer, Western Union, PayPal, and L/C.

Q What is the delivery time?

Usually 4-7 days for products in stock; 15-30 days if out of stock, depending on quantity.

Q What shipping methods do you offer?

We support air, sea, and land shipping based on the order and destination.

Q Do you provide free samples?

Yes, samples are available; shipping costs are paid by the customer.

Q Can I order products not listed in your catalog?

Yes, please send us pictures or samples. Delivery time may be longer.

Q How do you ensure product quality?

We have certified quality control labs and follow strict inspection processes throughout production.

Q Do you offer after-sales support?

Yes, we provide professional and timely support to address any issues.

Consult ATOM Orthopedic Experts

Trusted by 200+ hospitals across 30 countries for precision, durability and cost-efficiency. For OEM Quotes or Surgical Demos

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Tel.: +86 157 5731 2305

Add.: Room 502, 5th Floor, Deyuan Jiuhe Building, No. 10 Hongyan Road, Chaoyang District, Beijing