Frequently Asked Questions
OEM/ODM Process
Q Are you a factory or a trading company?
We are a manufacturer with factories in different regions across China.
Q What payment methods do you accept?
We accept bank transfer, Western Union, PayPal, and L/C.
Q What is the delivery time?
Usually 4-7 days for products in stock; 15-30 days if out of stock, depending on quantity.
Q What shipping methods do you offer?
We support air, sea, and land shipping based on the order and destination.
Q Do you provide free samples?
Yes, samples are available; shipping costs are paid by the customer.
Q Can I order products not listed in your catalog?
Yes, please send us pictures or samples. Delivery time may be longer.
Q How do you ensure product quality?
We have certified quality control labs and follow strict inspection processes throughout production.
Q Do you offer after-sales support?
Yes, we provide professional and timely support to address any issues.
Consult ATOM Orthopedic Experts
Trusted by 200+ hospitals across 30 countries for precision, durability and cost-efficiency. For OEM Quotes or Surgical Demos
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Contact Us
Tel.: +86 157 5731 2305
E-mail: info@atommd.com
Add.: Room 502, 5th Floor, Deyuan Jiuhe Building, No. 10 Hongyan Road, Chaoyang District, Beijing
